Return & Exchange
If you would like to make a return / exchange, please fill up the form and follow the steps to start the process. Please refer to our policies below.
We will accept return / exchange requests for items that are unopened, unused, with the original tags still intact, with any proof of purchase (e.g. receipt/invoice, email confirmation, etc.), within 14 days from the date of receipt of your item. The product(s) must be in their original packaging, if applicable, in the same condition, it was received.
We do not accept return / exchange for the following items:
In the unlikely event that you receive a damaged or defective item or wrong choice of product, we’re happy to exchange the item for a new one. Please fill up the form and follow the steps to start the process within 14 days from receiving your order.
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and is processing your request. We’ll follow up with another email once the request has been processed to let you know if your return is approved.
If approved, the money will be refunded through gift vouchers or points in which you can use for payment on your next order.
We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at [email protected]